FAQs

  • Very!

    All data is securely stored with Amazon Web Services in your home country, and encrypted at all times, both at rest and in transit.

    Any data about (ongoing) research is de-identified and aggregated, with opt-out offered to you at program onboarding.

  • No! LeapForward is a health and wellbeing education program, not a therapeutic intervention. LeapForward is specifically designed to complement and support your wider healthcare and/ or rehabilitation.

  • LeapForward combines evidence-based psychology with AI coaching to deliver a comprehensive approach to mental fitness and emotional resilience. Unlike general wellness apps, our program features structured content developed by allied health professionals, personalised goal-setting, and 24/7 support through our AI coach Lucy. We measure specific wellbeing outcomes using validated assessment tools, providing tangible metrics on your progress. Our approach isn't just about feeling better momentarily—it's about building sustainable mental fitness skills that last beyond the 6-week program.

  • Absolutely. We take privacy seriously. Individual usage data and personal information are kept strictly confidential and are never shared with employers. Organisations only receive anonymised, aggregated data on overall engagement and wellbeing trends. Employees can feel secure knowing their personal insights, conversations with our AI coach, and assessment results remain private, encouraging honest engagement with the program.

  • Our AI coach Lucy provides a unique blend of education, motivation, and support that complements the program's structured content. Available 24/7, Lucy answers questions about mental wellbeing topics, offers personalized guidance based on user progress, and provides a safe, judgment-free space to explore sensitive issues. The AI coaching creates accountability through regular check-ins, helps users apply concepts from the program to their specific situations, and ensures no one feels alone in their mental fitness journey. Many users report feeling comfortable discussing concerns with Lucy that they might hesitate to bring up elsewhere.

  • Our program content is developed by allied health professionals and grounded in evidence-based approaches including cognitive behavioral techniques, positive psychology, and mindfulness. The content is delivered in engaging, accessible 10-minute daily modules that accommodate different learning styles. We've refined our approach based on rigorous research and real-world feedback, ensuring the material is both scientifically sound and practically applicable. The program's structure builds systematically over six weeks, allowing users to develop skills progressively while reinforcing key concepts.